Computer Training for Seniors
If you are older, using a computer can present special challenges. You did not grow up with computers, so terms like "reboot" and "IP address" may sound like a foreign language. Even if you have used a computer, you may need help seeing the words or moving around the screen. Plus, tech support people assume you know what they mean when they use words like "right-click" and "surfers" in odd ways. (Internet "surfing" is looking through Web sites the way you might browse books at a library.)
Whether you want to set up a new computer, learn how to use it, or make it easier to use, if you live in the Triangle area of North Carolina, call ElderSurfersTM Computer Help. We explain things using plain English, take as much time as you need,
and treat you with the respect you have earned through a life lived well.
Our Services
We provide these services in your Raleigh-area home by appointment, with further help by phone if possible:
- Selection Assistance—Helping you choose a computer, devices, programs, and services such as Internet access.
- Set-up—Physical setting up of a new system, device, or software.
- Easy Use Settings—Changes to display, sound, and input device settings to support your physical needs.
- Training—One-on-one training on everything from turning on the computer through use of native Microsoft Windows® applications and some common products such as Microsoft Word.
- Problem-Solving—Fixing of low-level problems and referrals for larger problems.
Our appointment hours are:
- Monday-Friday—9 a.m. to 9 p.m. (U.S. Eastern Time).
- Saturday—1 p.m. to 5 p.m.
Please note that we work only on personal computers (PCs) running Microsoft Windows® 98, XP, or Vista®, and we do not provide emergency (disaster) services.
Know a senior in the Raleigh area who could use our help? Call us to purchase a gift certificate for as many hours of service as you want, good for a whole year!
Our Difference
Although we accept appointments from anyone, ElderSurfers is focused on helping older people who are new to computing. We are experts with ways to make computing easier for older citizens, such as:
- Screen settings that provide larger type and better contrast.
- Audio functions that let the computer talk to you or recognize your speech.
- Mouse settings that make the cursor easier to see, track, and control.
- Automated security, backup, and system-cleaning settings.
However, the biggest difference is patience. Younger people too often lose patience with their elders. ElderSurfers combines training and problem-solving skills with a gentle, "no-rush" approach focused on helping you, no matter how long it takes. That's why we say we offer: "The help you want… the respect you've earned."TM
Who We Are
The founder of ElderSurfers, Jim Morgan, has worked in computer or scientific firms for 14 years as a manager, writer, or trainer. This background gives him both the technical knowledge to help you and experience at explaining complex information to a wide range of audiences, from top executives to 15-year-olds. Along with many personal friends among older folks, he has regular training contact with seniors through volunteer work at organizations such as Hospice of Wake County and religious organizations. When needed, he calls upon other experts he knows can work with older citizens with the patience and respect you deserve.
ElderSurfers is a subsidiary of TeamTrainers Consulting, a business team training firm, City of Raleigh Business License #108907. TeamTrainers is a member of the Greater Raleigh Chamber of Commerce and has an A+ rating from the Better Business Bureau.
Contacting Us
Telephone
Call our parent company TeamTrainers Consulting at 919-414-8939 anytime. If reach voice mail, please leave your name and number and the best time of day to call. Usually you will get a call back within one business day. Please note that ElderSurfers does not provide emergency service.
Send e-mail to info@eldersurfers.com. You will usually receive a response within 24 hours.
ElderSurfers Computer Help is a home-based business located in Raleigh, NC, 27609. We are happy to provide a mailing address to paying customers.
*Microsoft, Microsoft Word, Windows 98, Windows XP, and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.